Responsible gambling

Responsible Gaming at Pure Casino Edmonton (Fort Road)

As part of our commitment to providing a safe and enjoyable gaming environment, we take responsible gambling seriously. If you or someone you know is struggling with problem gambling, please know that help is available.

Self-Exclusion Program

Our Self-Exclusion program allows players to voluntarily exclude themselves from the casino for a set period of time. This can be done in person at our customer service desk and helps prevent individuals from accessing the gaming floor during their designated exclusion period.

Personal Limits

We encourage all players to set personal limits on their spend and playtime. You can do this by speaking with one of our customer support staff or setting deposit limits through our loyalty program. This will help you maintain control over your gaming activity and prevent problem gambling from arising.

Problem Gambling Resources

For those who are struggling with problem gambling, we provide access to external organizations that specialize in counseling and support services. These include:

• Alberta Health Services addiction helplines
• National resources such as the Canada-wide Problem Gambling Hotlines

Our staff is also trained to identify and assist players who may be experiencing issues related to responsible gaming.

Voluntary Exclusion

If you feel that you need a break from gambling, we offer voluntary exclusion programs. These can help prevent problem gambling by limiting access to our premises during your designated exclusion period. Please speak with one of our customer service staff for more information on this program.

Loyalty Program Tools

Our loyalty program offers tools designed to support responsible gaming practices:

• Deposit limits: set a limit on the amount you can deposit each month
• Time-outs: take regular breaks from gaming to maintain healthy play habits
• Self-exclusion: voluntarily exclude yourself from our casino for a specified period

External Resources

In addition to our internal resources, we also provide information and contact details for external organizations that offer counseling and support services. These can be accessed through:

• Signs at the casino premises
• Our website
• Customer service desk staff

We strive to create an environment where all players feel comfortable seeking help if needed.

Important Reminders

Please gamble responsibly and only with funds you can afford to lose. If you experience any difficulty controlling your gaming activity, please seek assistance from our customer support team or external resources listed above.

By working together, we can ensure a safe and enjoyable gaming environment for all players.